All items are unworn, unwashed, in their original packaging and the labels have not been removed. Clothing must be free of deodorant, cream, make-up or other residues. Cosmetic products, food and fragrances must be returned unused and unopened in their original packaging. The right of cancellation expires as soon as the seal on these products is removed; in this case, a return is no longer possible for health and hygiene reasons. We ask that you do not return ReMATs.

You can test your yoga mat at home under certain circumstances - however, for hygiene reasons, we will only accept returns if the mat shows no signs of wear. Wear clean socks when testing, avoid wiping or cleaning the mat in any way and limit yourself to a few calm asanas when trying it out, where you don't break a sweat and the mat isn't being put under strain. Usually, just touching the rolled-up mat is enough to feel the basic material properties. You can find out more here: HOW DO I TEST A YOGA MAT?

We usually need around 3-5 working days to process a return after it has been received and checked by our shipping partner. You will be informed immediately as soon as your return has been processed and your money has been refunded. The refund will be made using the same method you used to pay for your order.

We want you to be satisfied with your order. If there is anything that indicates a manufacturing or material defect, write us a message at kundenservice@greenyogashop.com - ideally with 2-3 photos of the item as a whole and the clearly visible defect or deficiency in detail.

In the interest of the environment, we want to avoid unnecessary returns. Since it is not easy to choose between the different yoga mats, we provide the best possible assistance in our shop with detailed product descriptions, care instructions and help pages.

If you still have difficulty choosing, please email us to info@greenyogashop.com or directly via our contact form. We will try to answer you as quickly as possible and help you with your mat search as best as possible. If you prefer a call back, please send us your telephone number.

If you want to order an item in a different size or color, an exchange is usually possible in Germany and Austria. The prerequisites are that the item is available and has the same price as the original item.